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Customer Service

At Princeton Watches, we strive to provide the best service to our customers to insure a long term relationship for years to come. Our in house staff will be happy to assist you with any questions you may have about your order. If you have detailed technical questions about the item you are looking to purchase, we recommend that you contact the manufacturer of the product as our staff may not be familiar with particular product or technology in question.


Customer Service Department:  If you are in need of immediate assistance in regards to your order, placing your order, or have any questions prior to placing your order, our Customer Service Department can be reached Monday - Friday, 8:30 am to 5:00 pm Eastern Standard Time.

Toll Free: 1-800-572-8263

Local: (440) 564-7411

Price Matching:  Because we are Authorized Dealers for every brand we sell, we have to abide by manufacturer pricing guidelines and are only able to price match with other Authorized Retailers within these guidelines. If you would like to make a price match request, we ask that you please e-mail us at and provide us with a link to the product you would like us to make the price match with. Our Customer Service staff will reply to you by e-mail whether your price match request was approved or denied.

E-mail: Although you can contact us by e-mail, for immediate assistance, please contact our Customer Service Department at one of the numbers above as it may take us longer to respond to your e-mail, which may delay a response or processing of your order. However if you feel that you need to e-mail us, please do so at

Corporate Headquarters & Showroom: Our corporate headquarters, customer service department and showroom are located in Northeast Ohio, a bit East of Cleveland.  Please note that our showroom is open by appointment only. If you live in the area, and would like to see a watch before you purchase it, you must let our Customer Service Department know which watch or watches you would like to look at and make an appointment by calling us at 1-800-572-8263.

Princeton Enterprises
12242 Kinsman Road
Newbury, OH  44065