Originally founded in 1980, Princeton Watches is located in Newbury, Ohio, a suburb of Cleveland. PrincetonWatches.com has been a leading authorized watch retailer on the web since 1997 and was one of the earliest eCommerce watch retailers. With hundreds of thousands of happy customers over the years, we know what it takes to make your shopping experience with us a good one. We provide the best prices possible, and are committed to providing speedy and friendly service and quality products from major manufacturers of the leading timepiece brands. Because we are authorized retailers for all the brands we carry, you can be assured that we sell only brand-new, first quality, boxed product, with the original manufacturer's warranty. We are also a member of the BBB, and are rated A+ by the Better Business Bureau online reliability program.
Why Shop at Princeton Watches?
Leading Watch Web Retailer Since 1997:
We have shipped hundreds of thousands of watches and clocks to customers all over the US and each month we ship thousands more from our eCommerce facilities in Ohio. In fact, we are the largest retailer on the web for a number of brands that we carry. We've achieved this by serving our customers well and providing a good value, shopping and delivery experience.
Authorized Retailer for ALL the Brands we sell:
Unlike many competitors, all our inventory comes directly from the manufacturer and you receive brand new product with the factory US warranty. Many competitors are not authorized for many of their brands. That means they don't buy directly from the manufacturer and the manufacturer may not honor the warranty. You might even be buying distressed or refurbished goods, or offshore goods with no US warranty when buying from some other sites on the web.
30 Day Returns and Exchanges:
We hope you or your recipient are delighted with the product you choose, but if not, just follow the simple instructions on your packing slip for returns and exchanges.
NO Restocking Fees:
Please note that many of our competitors DEDUCT 10 to 20% from your refund as a "restocking fee" if you need to return your watch or clock -- so they make money whether you are happy or not. The Better Business Bureau recommends that all consumers check the return policy before making a purchase. Here are the details on our return policy
Big Inventory in Stock, Ready for Immediate Shipment:
We have a large inventory in stock and close to 99% of our orders are shipped within one business day. In the event that one of our watches is temporarily unavailable, we will let you know immediately and we NEVER charge your credit card until the day we ship the watch. Some competitors wait to get your order before they order the item from their sources - adding days or weeks to your shipping time -- just because there are hundreds of pictures of watches on their site, doesn't mean any of them are necessarily in stock.
Fast, Free Shipping
We offer FREE UPS Ground shipping or 2nd Day for only $3 or Next Day for $15 (48 US States - higher in Alaska & Hawaii due to higher costs) You will automatically receive an email with your tracking number which you can track online. Competitors shipping varies widely - some may charge very high shipping charges or ship by Postal Service which does not offer the automated tracking and reliability that UPS does.
- Order 24 Hours a Day:
You may order securely online using any of our available payment methods including credit card, Paypal, and Google Checkout or call us 24 Hours a Day at 1-800-223-0452 to order with your credit card. (24 Hour line is for orders only - For returns, order status, post sales questions or detailed pre-sales questions please call our expert customer service representatives at 1-800-572-8263 Mon-Fri 8:30 am to 5:00 pm Eastern time.)
Professional Customer Service StaffCall us Toll Free: 1-800-572-8263
In other words, a live person will answer the phone to help you with information, orders and post sale support Mon-Fri 8:30 am to 5:00 pm Eastern time.
Local: (440) 564-7411
Other Terms and Conditions:
Orders placed online or over the phone do not constitute a legal contract until we ship the product. Acceptance of orders is subject to credit card verification procedures. We reserve the right to cancel an order if it does not meet our credit card verification standards, or we cannot ship the product due to factors beyond our control.
Please note that, although rare and despite our best efforts, pricing errors may occur occasionally. In this case, we will do our best to honor the price, but may, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.