• Leading Watch Web Retailer since 1997: On the web since 1997, with many thousands of satisfied customers.  In fact, we are the largest retailer on the web for a number of brands that we carry.  We've achieved this by serving our customers well and providing a good value and a good shopping and delivery experience.

• Authorized Retailer for ALL the Brands we sell: That means that our inventory comes directly from the manufacturer and you receive brand new product with the factory US warranty.  Some competitors are not authorized for many of their brands.  That means they don't buy directly from the manufacturer and the manufacturer may not honor the warranty.  You might even be buying distressed or refurbished goods, or offshore goods with no US warranty. 

• 30 Day Return Privileges and NO "RESTOCKING FEE"   Many of our competitors DEDUCT 10 to 20% from your refund as a "restocking fee" if you need to return your watch -- so they make money whether you are happy or not - OUCH!  The Better Business Bureau recommends that all consumers check the return policy before making a purchase.  Here are the details on our return policy

• Big Inventory in Stock, Ready for Immediate Shipment:   We have a large inventory in stock and close to 99% of our orders are shipped within one business day.  In the event that one of our watches is temporarily unavailable, we will let you know immediately and we NEVER charge your credit card until the day we ship the watch.   Some competitors wait to get your order before they order the item from their sources - adding days or weeks to your shipping time -- just because there are hundreds of pictures of watches on their site, doesn't mean any of them are necessarily in stock.

• Fast, Free Shipping - We offer FREE UPS Ground shipping or 2nd Day for only $3 or Next Day for $15 (48 US States - higher in Alaska & Hawaii due to higher costs) You will automatically receive an email with your tracking number which you can track online.  Competitors shipping varies widely - some may charge very high shipping charges or ship by Postal Service which does not offer the automated tracking and reliability that UPS does.

• Professional Customer Service Staff -  In other words, a live person will answer the phone to help you with information, orders and post sale support Mon-Fri 9am to 5pm Eastern time.  Call toll-free 800-572-8263.  A few companies out there are little more than one guy with a cell phone and voice mail.       
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Please note, comments about competitors and other companies above are to clarify why our way of doing business may be important to you.  They are not meant to disparage any particular competitor - just provide information that may be important for you to consider before you purchase.  The Better Business Bureau recommends that you do your homework and check out company histories and their return policies before you order.

If we can be of any help clarifying this information please call us toll-free at 800-572-8263 or email us at sales@princetonwatches.com.