Princeton Watches is an American company based in Newbury, Ohio, a suburb of Cleveland.  In business since 1980, and on the web since 1997 we are the largest authorized timepiece retailer on the web for a number of the major brands we carry and we are authorized for every brand we sell.   
 

Princeton Watches is committed to providing speedy and friendly service and a quality product.   Because we are authorized retailers for all the brands we carry, you can be assured that we sell only brand-new, first quality, boxed product, with the original manufacturer's warranty. Our best advertisement is our thousands of happy customers.  Click here to see what our customers say about us. We are also approved to display the Better Business Bureau online reliability seal: click the seal to verify our status with the BBB

For additional important information to consider when buying a watch on the internet, be sure to follow this link: Why Buy from PrincetonWatches.com?

For detailed pre-sales questions, or questions about, or changes to an order you have already placed please email Sales@PrincetonWatches.com.  or call toll-free 800-572-8263 (440-564-7411)
Customer Service Hours:
Monday through Friday 8:00 am to 6pm Eastern Time

Order 24 Hours a Day:
You may order securely online with any major credit card or call us 24 Hours a Day at 800-223-0452  to order with your credit card.  (24 Hour line is for orders only - For returns, order status, post sales questions or detailed pre-sales questions please call our expert customer service representatives at 800-572-8263 (see hours above)
   

 For info on ordering outside the US, click here

Shipping Time
 Orders received before 4:00 pm Eastern Time Monday through Friday are generally shipped the same day if you select 2nd Day or Next Day Air on the Checkout form. Orders after 4:00 pm and on weekends are shipped the next business day. If you select UPS Ground (our FREE shipping) your order may take a few extra business days to leave our facility during peak periods (such as December) .

This shipping time frame is subject to normal credit card approval and verification procedures and we also reserve the right to allow time for personal checks to clear. In the event that we can't ship within the time frames above, we will let you know by email within one business day, and we will not charge your credit card until we are ready to ship. 

Shipping Charges
Our usual shipping method is UPS Ground. There is no additional charge for UPS ground service in the 48 contiguous states (all states other than Hawaii or Alaska (see below). Shipments sent by UPS ground will take 2 to 5 business days for delivery.

If you wish a faster method of shipment, there is an option on the order form to select 2nd day air for only $3 or Next Day for $15.   

Hawaii, Alaska and Puerto Rico: UPS Ground is not available for shipments to Hawaii, Alaska and Puerto Rico. You must select 2nd Day Air ($12) or Next Day Air ($20) for shipment to AK, HI or PR. 

APO addresses: APO or FPO (military) addresses will be sent by USPS Priority Mail at no additional charge. 

Canada: Shipments to Canada will be sent by UPS Air Express for a $29 Shipping Charge. Note that you will be responsible for any import taxes or customs duties charged.  These will be collected by the UPS carrier at the time of delivery.  Check with local customs authorities to determine the additional cost.

Return Policies

We accept returns up to 30 days after purchase.  Extended holiday return privileges: When purchased in between now and 12/25 your items may be returned or exchanged up to January 25th, 2008. We hope your recipient is delighted with your choice, as most are, but if a return or exchange is necessary, please follow our return instructions

All returned product must be in brand-new, saleable condition, with manufacturer's packaging, tags, instruction booklets, warranty cards, and any other items that came with your purchase, such as accessories or free bonuses. Product  showing any signs of wear or use can not be returned. We will credit your card or issue a refund by check (if paid originally with check or money order) within 5 days of receipt of the returned merchandise.

Unlike many of our competitors, we do not charge an additional restocking fee, but we do deduct the actual shipping charges that we paid from the refund. (Many of our competitors routinely deduct 10% to 20% from your refund if you return a watch to them.  They make money whether you are happy or not -- that's not the way we do business.)

Please note that special orders are not returnable.

If we do, as a concession to a customer and solely at our option, accept a watch back after 30 days or showing wear, it may be subject to a restocking fee at our option.

For additional info or to place an order, call us toll-free at 800-572-8263 or email Sales@PrincetonWatches.com

Corporate Headquarters and Store Location:

Princeton Watches
12242 Kinsman Road (Use for UPS shipments)
P.O. Box 540 (use for US mail returns, payments, etc.)
Newbury, OH 44065
(Newbury is located in beautiful Geauga county a bit southeast of Cleveland, Ohio)

Hours: Monday-Friday 8:30 am  to  6 pm Eastern time.

Note - The shipping times below are business days after your order leaves our location.  Ground shipments may take one to two business days to leave our facility during peak periods.