Princeton Watches - Citizen, Seiko, Casio, Bell and Ross, Fortis and Chase Durer watches


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Princeton Watches specializes in fine wristwatches including chronographs, sports, diving and dress watches.  We are authorized dealers for every watch line we sell.
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Princeton Watches Contact, Shipping & Returns and Customer Service Info


Ordering    Shipping Time  Shipping Charges  Return & Exchange Policies

Why buy from Princeton Watches:

Click for the BBB Business Review of this Watches - Dealers in Newbury OH

Princeton Watches has been a leading authorized watch retailer on the web since 1997.  Founded in 1980, we are located in Newbury, Ohio, a suburb of Cleveland.  PrincetonWatches.com was one of the earliest ecommerce watch retailers and 2011 is our 14th year on the web.  With hundreds of thousands of happy customers over the years, we know what it takes to make your shopping experience with us a good one.  We provide the best prices possible, and we are committed to providing speedy and friendly service and quality products with full manufacturer's warranties Because we are authorized retailers for all the brands we carry, you can be assured that we sell only brand-new, first quality, boxed product, with the original manufacturer's warranty. We are also rated A+ by the Better Business Bureau online reliability program: click the seal to verify our status with the BBB

For additional important information to consider when buying a watch on the internet, be sure to follow this link: Why Buy from PrincetonWatches.com?

For detailed pre-sales questions, or questions about, or changes to an order you have already placed please email Sales@PrincetonWatches.com.  or call Customer Service toll-free 800-572-8263 (440-564-7411)

Customer Service Hours:
Monday- Friday 8:30am to 5pm Eastern Time

Order 24 Hours a Day:
You may order securely online with any major credit card, or use Paypal, Google Checkout or Bill Me Later, or call us 24 Hours a Day at 800-223-0452  to order with your credit card.  (24 Hour line is for orders only -
For returns, order status, post sales questions or detailed pre-sales questions please call our expert customer service representatives at 800-572-8263 (see hours above)    

 For info on ordering outside the US, click here

Shipping Time
 Orders received before 4:00 pm Eastern Time Monday through Friday are generally shipped the same day if you select 2nd Day or Next Day Air on the Checkout form. Orders after 4:00 pm and on weekends are shipped the next business day.

This shipping time frame is subject to normal credit card approval and verification procedures and we also reserve the right to allow time for personal checks to clear. In the event that we can't ship within the time frames above, we will let you know by email within one business day, and we will not charge your credit card until we are ready to ship. 

Shipping Charges
Our usual shipping method is UPS Ground. There is no additional charge for UPS ground service in the 48 contiguous states (all states other than Hawaii or Alaska (see below). Shipments sent by UPS ground will take 2 to 5 business days for delivery.

If you wish a faster method of shipment, there is an option on the order form to select 2nd day air for only $3 or Next Day for $15.   

Hawaii, Alaska and Puerto Rico: UPS Ground is not available for shipments to Hawaii, Alaska and Puerto Rico. You must select 2nd Day Air ($12) or Next Day Air ($20) for shipment to AK, HI or PR. 

APO addresses: APO or FPO (military) addresses will be sent by USPS Priority Mail at no additional charge. 

Canada: Shipments to Canada will be sent by UPS Air Express for a $29 Shipping Charge. Note that you will be responsible for any import taxes or customs duties charged.  These will be collected by the UPS carrier at the time of delivery.  Check with local customs authorities to determine the additional cost.

Princeton Watches Return & Exchange Policies

Returns must be received within 30 days after your receipt of our shipment All returned product must be in brand-new, saleable condition, with manufacturer's packaging, tags, instruction booklets, warranty cards, and any other items that came with your purchase, such as accessories or free bonuses. Product showing any signs of wear or use can not be returned. We will credit your card or issue a refund by check (if paid originally with check or money order) within 5 days of receipt of the returned merchandise.>

All returned product must be in brand-new, saleable condition, with manufacturer's packaging, tags, instruction booklets, warranty cards, and any other items that came with your purchase, such as accessories or free bonuses. Product  showing any signs of wear or use can not be returned. We will credit your card or issue a refund by check (if paid originally with check or money order) within 5 days of receipt of the returned merchandise.

Unlike many of our competitors, we do not charge an additional restocking fee, but we do deduct the actual shipping charges that we paid from the refund. (Many of our competitors routinely deduct 10% to 20% from your refund if you return a watch to them.  They make money whether you are happy or not -- that's not the way we do business.)

Please note that special orders are not returnable.

If we do, as a concession to a customer and solely at our option, accept a watch back after 30 days or showing wear, it may be subject to a restocking fee at our option.

If you do decide to return or exchange a product please follow the instructions on the back of the packing slip you received with your shipment,  or view our return instructions

For additional info or to place an order, call us toll-free at 800-572-8263 or email Sales@PrincetonWatches.com

Corporate Headquarters and Store Location:

Princeton Watches
12242 Kinsman Road (Use for UPS shipments)
Newbury, OH 44065
(Newbury is located in beautiful Geauga county a bit southeast of Cleveland, Ohio)

Hours: Monday-Friday 8:30 am  to  5 pm Eastern time.

Note - The shipping times below are business days after your order leaves our location.  Ground shipments may take one to two business days to leave our facility during peak periods.


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Other terms and conditions:

Orders placed do not constitute a legal contract until we ship the product.  Acceptance of orders is subject to credit card verification procedures.  We reserve the right to cancel an order if it does not meet our credit card verification standards, or we can not ship the product due to factors beyond our control. 

Please note that, although rare and despite our best efforts, pricing errors may occur occasionally.  In this case,  we will do our best to honor the price, but may, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.


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7/23/2014 6:10:19 PM


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